Sylvie Konzack works as a freelance journalist specialized in tourism, hotel business, the property industry and HR management for several magazines. Until the end of 2017 she has worked for the editors of the first class hotel magazine for twelve years, since 2012 as its editor-in-chief. She is a journalist who has been following the rise of serviced apartments as a special segment of the hotel industry for many years. Since 2013, she supports the property conference So!Apart as a speaker, author and facilitator. In 2016 she and Celine Chang published the book “Mit Menschen gewinnen – Human Resources Management in der Hotellerie. Best Practices” (Winning with people – human resources management in the hotel industry). Sylvie Konzack has studied cultural sciences as well as communication and media sciences.